FAQ

ProgressBay Inc. > FAQ

How does ProgressBay acquire its databases?

We have a wide number of sources where we gather our databases from. These include (but are not limited to) directories, self-submissions and subscriptions, events, seminars and conferences, business associations, tie-ups, demonstrations, various reports and analysis, user provided content and feedback, behavioural analysis data, audience analysis, Email marketing surveys, SEC submissions, new business enlistments, magazine and newsletter subscriptions, portals, networks, etc.

We take great care to ensure that our databases are accurate. Acquiring databases in just the first step. What is also crucial is the veracity of that data. The ProgressBay data collection team passes raw data on to the verification team which makes thousands of calls, sends e-mails and makes several other attempts to confirm the quality of our databases.

How do I enrol in ProgressBay’s database?

Your client relationship manager or our representative will ensure that your business details are entered in our database.

Once I become a part of ProgressBay’s database, do I need to worry about Spam?

ANTI-SPAM POLICY: Not at all, we take great care to segregate and categorize our data. If you receive any communication from us or any of our clients, rest assured that it will be of value or importance to either your company or business.

What is ProgressBay’s data accuracy percentage?

  • Our lists have Maximum Inbox Hit rates
  • All the contacts in our database are opt-in
  • We have 1 to 1 replacement Policy for bad contacts
  • Our data accuracy is 85-90% on Email and 90-95% on other information
  • If any additional information is found incorrect we would replace the contact with new one

If I wish to purchase one or many of ProgressBay database, can I?

Yes. If you have a mailing system in place, you can purchase any of our database.

How often does ProgressBay update database?

We have a very stringent and system driven data verification team and process in-place. We run regular verification drives every quarter.

Rather than picking from one of your existing lists, can I get a customized list?

Yes, you can specify your requirements and targets irrespective of being domain centric.

Are ProgressBay database and lists segregated by domain, category, industry, etc.?

Yes, we take great care to ensure that our database are not relegated to unknown and non-targetable lists. We make it a point to categorize our database.

What happens when a recipient opts-out of your list?

We ensure that the recipient is completely removed from that particular list.

My product is great and I want you to target even people who opt-out of your database, can you?

We cannot send a mail to anyone once they opt-out. Not only will our systems not allow us, but it is against our policy. Once someone opts-out, sending them a mail until they opt back-in is Spam.

Is sending a mail to a ProgressBay certified list any different from sending a mail to any random company that sends direct mailers?

Absolutely. Our lists are categorized, live, verified, largely opted-in and most importantly, with a high success rate.

How will the purchased database reach me?

The database you purchase from ProgressBay will be sent to you via email in an excel sheet OR through a secured link where you can download the database.

I have a database, can ProgressBay send a mail to them?

Yes we can. Apart from having Email marketing mailing lists, we also have a very powerful Email Marketing engine.

How long does it take for a campaign to be created and sent?

From the point of approval or a formal go ahead, it takes less than a day to make your target database ready to be contacted.

Can I track my campaign’s progress?

We will send a detailed report of your campaign once the sending concludes. If required, we can pull out a fresh report and send you an updated version a couple of days later.

Will ProgressBay conduct a quality analysis on my campaign and communication?

Yes if required we will, we will ensure the content is grammatically correct and suggest changes.

Can I send anything I want?

Well yes, but by policy we will not entertain any content that is obscene, explicit, abusive or that propagates hatred of any sort.

If I don’t have a design ready, will ProgressBay help me?

Absolutely, apart from being a full spectrum Email Marketing service provider, we also provide graphic and creative design services at an additional fee.

Does ProgressBay offer support?

Yes we do. Your account manager may be contacted through chat, email or phone if and when you have any questions that needs to be clarified.

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